Portrait Puzzles - Frequently Asked Questions Are the puzzle high quality? We guarantee that you'll be extremely happy with the quality of your custom jigsaw puzzle. We use the latest printing technology, and go to extremes to ensure that the photo puzzles we make are top notch. If you're not completely satisfied with the custom jigsaw puzzle you receive, just call us for a full refund. How long does it take have a puzzle made? Please check the home page to see when your custom jigsaw puzzle is scheduled to ship. Then, add the number of days for the UPS shipping option that you choose at checkout. Please do not count weekends or holidays as shipping days. What are the file requirements for the photos that I upload? We prefer JPEG (.jpg) files, but can also accept PSD and PDF files. After uploading, the website will assess your photo and ensure that the minimum resolution requirements are met for the custom jigsaw puzzle that you want to order. For experts: If you're designing your own image, please size the image to the exact dimensions of the photo puzzle that you intend to order, with a resolution of 150 to 300 pixels per inch. Please allow for up to 1/8" on all sides to get cut off during the puzzle-cutting process. What are the puzzles made of? Our photo puzzles are made from a sturdy paperboard/cardboard material, similar to the highest quality puzzles you will find in stores. Your custom jigsaw puzzle is made to be handled, and the puzzles can be put together many times. How large are the puzzle pieces? The piece sizes vary greatly in both size and shape. Depending on the custom jigsaw puzzle that you order, the general piece sizes are: 768 and 1,008 Piece Photo Puzzles: approximately .70" X .70" 252 and 513 Piece Photo Puzzles: approximately .80" X .80" 12, 48, and 99 Piece Photo Puzzles: approximately 1.5" X 1.5" 15 and 30 Piece Photo Puzzles: approximately 3.5" X 3.5" Can I have the puzzle shipped to a different location? Yes. The Portrait Puzzles check-out process allows you to enter a shipping address that differs from the billing address. Is there a guarantee? Yes! We guarantee that you'll be extremely happy with the quality of our photo puzzles. If you're not completely satisfied with the custom jigsaw puzzle you receive, just call us for a full refund. I don´t have a digital image. How can I get a puzzle made? Please scan your photo to create a digital image, then upload it. How are the puzzles shipped?
Our photo puzzles ship via UPS from La Crosse, WI 54601.
Please check the home page to see when your custom jigsaw puzzle is scheduled to ship. Then, add the number of days for the UPS shipping option that you choose at checkout. Please do not count weekends or holidays as shipping days. Can I make the puzzle whatever size that I want? Unfortunately, the photo puzzles shown are the only that we offer. We are not able to create custom jigsaw puzzle sizes. |